At Pillarstone Health, we hold ourselves to a high standard — because the people we support deserve nothing less. As an unregistered NDIS provider, we voluntarily operate in line with the NDIS Code of Conduct and the NDIS Practice Standards, and we expect the same from every member of our team.

For Clients & Families
A brief public-facing summary of your commitments:

• We operate in accordance with the NDIS Code of Conduct

• All support workers hold current NDIS Worker Screening Clearance and Blue Cards

• All contractors carry public liability and professional indemnity insurance

• Participant privacy is protected under the Commonwealth Privacy Act

• Incidents are reported and managed promptly and transparently

• Complaints are taken seriously and responded to within 2 business days

Contact for complaints: pillarstonehealth@gmail.com | 0487 056 282
External complaints: NDIS Commission — 1800 035 544 | www.ndiscommission.gov.au

For Contractors
All Pillarstone Health contractors receive our full Policies & Procedures document at commencement of engagement. If you have any questions prior to joining our team, please get in touch.